Basic concepts

A Site Visitor is a person who visited https://www.noblepet.com.ua without the purpose of placing an Order.

The User is an individual person, a Visitor of the Site, who accepts the terms of the user agreement and wishes to place an Order on the website https://www.noblepet.com.ua

Buyer – User who placed an Order on the website https://www.noblepet.com.ua  and purchased goods for personal use.

Seller – FOP Kolyada M.I. (Noble Pet), whose products are available in the online store https://www.noblepet.com.ua

Online store — an Internet website located at: https://www.noblepet.com.ua  which presents the Goods offered by the Seller for purchase, as well as the terms of payment and delivery of the Goods to Buyers.

Website – https://www.noblepet.com.ua

The product is sleeping beds, clothes and accessories for dogs and cats, presented for sale on the Seller’s website.

Order – a properly executed request of the Buyer for the purchase and delivery to the address indicated by the Buyer of the Goods selected on the Site.

1. General provisions

1.1 The Seller sells Goods through the Internet store at the address https://www.noblepet.com.ua

1.2 By ordering Goods through the online store, the User agrees to the terms of sale of the Goods listed below (hereinafter referred to as the Terms of Sale of Goods). In case of disagreement, the User must immediately stop using the service and leave the website https://www.noblepet.com.ua

1.3 These Terms of Sale of Goods, as well as information about the Goods presented on the Site, are a public offer in accordance with Art. 633 of the Civil Code of Ukraine.

1.4 These conditions may be changed by the Seller unilaterally without warning of the User/Buyer. The new version of the Terms and Conditions shall enter into force from the moment of its publication on the Site, unless otherwise provided.

1.5 The user agreement (hereinafter – the Agreement) enters into force from the moment the Seller sends the Buyer an electronic confirmation of acceptance of the Order when the Buyer places the Order without authorization on the Site.

1.5.1 The contract for the retail sale of the Goods is considered to have been concluded from the moment the Seller issues a receipt or sales receipt or other document confirming payment for the goods to the Buyer.

1.5.2 By notifying the Seller of their e-mail and phone number, the Site Visitor/User/Buyer consents to the use of the specified means of communication by the Seller, as well as by third parties engaged by him for the purposes of fulfilling obligations to Site Visitors/Users/ Buyers, for the purpose of sending promotional and informational mailings containing information about discounts, future and current promotions and other activities of the Seller, about the transfer of the order for delivery, as well as other information directly related to the Buyer’s fulfillment of obligations under this Public offer. By placing an Order, the User/Buyer agrees that the Seller may entrust the execution of the Agreement to a third party, while remaining responsible for its execution.

2. Subject of the agreement

2.1 The subject of the Agreement is to provide the User with the opportunity to purchase for personal, family, home and other needs, not related to the implementation of business activities, the Goods presented in the catalog of the Internet store at the address https://www.noblepet.com.ua

2.2 This Agreement applies to all types of Goods presented on the Site, as long as such offers with a description are in the online store catalog.

3. Registration on the website

3.1 Registration on the Site is carried out using the “Registration” pop-up window.

3.2 Registration on the Site is not mandatory for placing an Order.

3.3 The Seller is not responsible for the accuracy of the information provided by the User during registration.

3.4 The User agrees not to disclose to third parties the login and password specified by the User during registration. If the User has any doubts about the security of his login and password or the possibility of their unauthorized use by third parties, the User must immediately inform the Seller about this by sending an appropriate e-mail to the address: noblepetco@gmail.com

3.5 Communication of the User/Buyer with managers and other representatives of the Seller must be based on the principles of generally accepted morality and communication etiquette. It is strictly forbidden to use obscene words, cursing, offensive expressions, as well as threats and blackmail, regardless of the form and to whom they were addressed.

4. Product and order of purchase

4.1 The Seller ensures that the Goods presented on the Site are available in their warehouse. The photos accompanying the Product are simple illustrations of it and may differ from the actual appearance of the Product. The accompanying Product description/characteristics do not claim to be comprehensive and may contain typographical errors.

4.2 In the event that the Goods ordered by the Buyer are not in the Seller’s warehouse, the latter has the right to exclude the specified Goods from the Order / cancel the Buyer’s Order by notifying the Buyer by sending an appropriate electronic message to the address specified by the Buyer during registration (or by phone call).

4.3 The Buyer bears full responsibility for providing incorrect information, which made it impossible for the Seller to properly fulfill its obligations to the Buyer.

4.4 In the case of cancellation of a fully or partially prepaid Order, the price of the canceled Product shall be returned by the Seller to the Buyer in the manner in which the Product was paid for.

4.5 After placing the Order on the Site, the Buyer is provided with information about the estimated delivery date via an electronic message to the e-mail address specified by the Buyer during registration, or by phone. The manager servicing this Order specifies the details of the Order, agrees on the delivery date, the availability of the ordered Goods in the Seller’s warehouse and the time required for the processing and delivery of the Order.

4.6 The expected date of transfer of the Order to the Delivery Service is notified to the Buyer by the manager handling the Order by e-mail or during a follow-up call to the Buyer. The date of delivery of the Goods may be changed by the Seller unilaterally in case of objective reasons, in the opinion of the Seller.

5. Order delivery

5.1 The goods are delivered by the postal operator in the form of a postal shipment with or without cash-on-delivery service (in the case of online payment). Methods, as well as exemplary terms of delivery of Goods are indicated on the Site in the “Payment and Delivery” section at the address https://noblepet.com.ua/dostavka-i-oplata/

5.2 The territory of delivery of the Goods presented on the Site is limited to the borders of Ukraine.

5.3 Delivery costs are possible due to unforeseen circumstances that are not the fault of the Seller.

5.4 Upon delivery, the Order is handed over to the Buyer or a third party specified in the Order as the recipient (hereinafter, the Buyer and the third party are referred to as the “Recipient”). In case of impossibility of receipt of the Order paid by cash settlement by the above-mentioned persons, the Order may be delivered to a person who can provide information about the Order (shipment number and/or name of the Recipient), as well as pay the cost of the order in full to the person who delivery of the Order.

5.5 The risk of accidental death or accidental damage to the Goods passes to the Buyer from the moment the Order is handed over to him and the Recipient of the Order signs the documents confirming the delivery of the Order.

5.6. To avoid cases of fraud, as well as to fulfill the assumed obligations specified in clause 5.4 of this Agreement, upon delivery of a prepaid Order, the person delivering the Order has the right to request a document certifying the identity of the Recipient.

5.7 The cost of delivery of each Order is calculated individually, based on the weight of the Product, the region and the method of delivery, and is indicated on the Site at the last stage of placing the Order.

5.8.1 The order of delivery and opening of Shipments containing goods is determined by the applicable rules of postal communication.

5.9 When accepting the Order from the courier, the Recipient must inspect the delivered Product and check it for compliance with the declared quality, assortment and completeness of the Product, as well as to check the service life of the delivered Product and the integrity of the packaging. If there are no claims to the delivered Goods, the Recipient signs the “Order Delivery Form” and pays for the Order. The signature in the delivery documents indicates that the Recipient has not filed any claims against the Goods and that the Seller has fully and properly fulfilled its obligation to transfer the Goods.

5.10 You can specify the date, time and, if necessary, the delivery route from the manager who contacts the Buyer to confirm the Order.

5.11 The User understands and agrees that:

delivery is a separate service that is not an integral part of the goods purchased by the Buyer of the Goods, the performance of which ends when the Recipient receives the Goods and makes payment for them. Claims regarding the quality of the purchased Product that arose after receiving and paying for the Product are considered in accordance with the Law of Ukraine “On the Protection of Consumer Rights” and the Seller’s warranty obligations. In this regard, the purchase of Goods with delivery does not give the Buyer the right to demand the delivery of the purchased Goods for the purpose of warranty service or replacement, does not give the opportunity to carry out warranty service or replacement of the Goods by visiting the Buyer and does not imply the possibility of returning the cost of delivery of the Goods to in cases where the Buyer has the right to a refund for the Goods as such in accordance with the Law of Ukraine “On the Protection of Consumer Rights”.

6. Payment of goods

6.1 The price of the product is indicated in UAH – Ukrainian hryvnias.

6.1.1 The amount of the order consists of the cost of the ordered goods.

6.2 The price of the product is indicated on the Site. In case of incorrect indication of the price of the Goods ordered by the Buyer, the Seller informs the Buyer about this to confirm the Order at the corrected price or cancel the Order. If it is impossible to contact the Buyer, this Order is considered cancelled.

6.3 The price of the Product on the Website can be changed unilaterally by the Seller. At the same time, the price of the Goods ordered by the Buyer cannot be changed.

6.4 Payment for the Goods is made by the Buyer:

6.4.1 in cash upon receipt of the Order in the amount corresponding to the amount of the Order specified on the Site, taking into account discounts;

6.4.2 In non-cash funds using bank cards when placing an Order in the amount corresponding to the amount of the Order specified on the Site, taking into account discounts.

6.5 Noble Pet has the right to provide discounts on Goods and establish a bonus program. The types of discounts, bonuses, the order and terms of accrual are determined by the Seller independently and indicated on the Site and may be changed by the Seller unilaterally.

6.6 Noble Pet keeps statistics of orders placed by the Buyer. Noble Pet has the right to unilaterally determine the payment methods available to the relevant Buyer based on the statistics of actions taken by the Buyer in the relationship with Noble Pet.

7. Return of goods and money

7.1 The return of the Product is carried out in accordance with the section “How do I return the product if it does not fit?”, indicated on the Site at the address: https://noblepet.com.ua/faq/  The Buyer has the right to refuse the received Goods and terminate the Sales Agreement within 14 calendar days from the day of receipt of the Goods, excluding the day of purchase. the goods being returned must be sent by the Buyer from the branch of the courier service “Nova Poshta” indicating the recipient of the FOP Kolyad Maksym Ihorovych, delivery address: Kharkiv, 72 branch of Nova Poshta, phone number (066)783-61-90. Shipping of goods is carried out at the expense of the Buyer.

7.2 Return of Good Quality Goods:

7.2.1 The return of the Goods of proper quality is possible if the goods have not been used, their appearance, consumer properties have been preserved, as well as the settlement document issued to the Buyer together with the sold goods has been preserved.

7.2.2 In the event of the Buyer’s rejection of the Goods in accordance with Clause 7.2.1. The Seller returns the cost of the returned Goods to him within 30 days from the date of receipt of the returned Goods at the Seller’s warehouse together with the return application filled out by the Buyer. The refund of the cost of the Goods is made exclusively to the person specified in the Order for the Goods, provided that such person provides a copy of his/her national passport, identification code and a receipt for payment of the Goods for which the funds are refunded. In the event that the Buyer entered incorrect data in the Order, or did not provide all the documents listed above for the refund, the Seller reserves the right to refuse such Buyer a refund.

7.2.3 If, at the time of the Buyer’s application, a similar product is not available for sale by the Seller, the Buyer has the right to refuse the performance of this Agreement and demand the return of the amount of money paid for the specified Product. The Seller is obliged to return the amount paid for the returned goods within 30 days from the day of return of the goods.

7.3 Return of goods of inappropriate quality:

7.3.1 A product of inadequate quality means a product that is defective and cannot fulfill its functional qualities. The received Product must correspond to the description on the Site. The difference of design elements or design from those stated in the description on the Site is not a sign of inadequate quality of the Product and/or the impossibility of using it for its intended purpose.

7.3.2 The appearance and completeness of the Product, as well as the completeness of the entire Order, must be checked by the Recipient at the time of delivery of the Product.

7.3.3 After receiving the Order, claims regarding external defects of the product, its quantity, completeness and product appearance are not accepted.

7.3.4 If the Buyer received Goods of inadequate quality and the other was not agreed in advance by the Seller, the Buyer has the right to use the provisions of Art. 8 “Consumer’s rights in case of purchase of goods of inadequate quality” of the Law of Ukraine “On Protection of Consumer Rights”.

7.3.5 Claims for the return of the amount of money paid for the goods must be satisfied within 30 days from the date of submission of the corresponding claim (Clause 4 of Article 12 of the Law of Ukraine “On the Protection of Consumer Rights”).

7.4 Refunds are made by refunding the cost of the paid Goods by mail, bank transfer (via PrivatBank), as well as by transfer to a bank card (the card must be issued on the territory of Ukraine; the currency of the card is hryvnia). The method must be indicated in the corresponding field of the application for the return of the Goods.

7.5 In case of payment of the Order in the manner specified in clause 6.4.2. Offers, refunds are made in the form of a return of the cost of the paid Goods to the bank card with which the Goods were paid for.

7.6 The Seller is not responsible for the defects of the Goods, if they arose after its transfer to the Buyer as a result of the Buyer’s violation of the rules for the use or storage of the goods, actions of third parties or force majeure.

8. Liability

8.1 The Seller is not responsible for damage caused to the Buyer as a result of improper use of the Goods purchased in the online store.

9. Confidentiality and protection of information

9.1 Personal data of the User/Buyer is processed in accordance with the Law of Ukraine dated June 1, 2010 No. 2297-VI “On the Protection of Personal Data”.

9.2 Personal data is collected exclusively to comply with the requirements in the field of regulation of tax relations, relations in the field of accounting and relations in the field of advertising. The term of storage and processing of personal data is 5 years.

9.3 When registering on the Site, the User provides the following information: Last Name, First Name, e-mail address, contact phone number and password for accessing the Site.

9.4 By providing his personal data when registering on the Site, the User agrees to their processing by the Seller, including for the purpose of promoting goods and services by the Seller.

9.5 The seller uses personal data

User/Buyer:

to register the User on the Site;

to fulfill its obligations to the User/Buyer;

to evaluate and analyze the operation of the Site;

to determine the winner in promotions conducted by the Seller.

9.5.1 The Seller has the right to send information, including advertising messages, to the e-mail and mobile phone of the User/Buyer with his consent. The User/Buyer has the right to refuse to receive advertising and other information without explaining the reasons for refusal. Service messages informing the User/Buyer about the order and the stages of its processing are sent automatically and cannot be rejected by the User/Buyer.

9.6 The seller has the right to use “Cookies” technology. “Cookies” do not contain confidential information and are not transferred to third parties.

9.7 The seller receives information about the IP address of the visitor to the website www.noblepet.com.ua  This information is not used to identify the visitor.

9.8 The Seller is not responsible for the information provided by the User/Buyer on the Site in a publicly available form.

10. Validity of the Public Offer

10.1 This Public Offer becomes effective from the moment of its acceptance by the Site Visitor/Buyer and is valid until the withdrawal of acceptance of the Public Offer.

11. Additional conditions

11.1 The provisions of the legislation of Ukraine apply to the relationship between the User/Buyer and the Seller.

11.2 In case of questions and complaints from the User/Buyer, they can contact the Seller by phone or in another available way. The parties will try to resolve all disputes through negotiations, if no agreement is reached, the dispute will be referred to the court for consideration in accordance with the current legislation of Ukraine.

11.3 Court recognition of the invalidity of any provision of this Agreement does not entail the invalidity of other provisions.

11.4 In case of payment of the Order in the manner specified in clause 6.4.2. Offers may be charged an additional commission by the issuing bank.